Draft, pending legal review. This document is a pre-launch template draft and is not yet in force. The counsel-approved version becomes version 1.0 and takes effect at launch.
Reviews are the heart of AEC Integrations. They help architecture, engineering, and construction teams understand how an integration behaves in practice, both how well the product works and what onboarding is really like. These guidelines explain what makes a valid review, what is not allowed, and how moderation works. By submitting a review you agree to these guidelines and to our Terms of Service.
What makes a good review
A valid review is first-hand, specific, and honest:
- Write about an integration you have actually used. Describe what you were trying to do, what worked, and what didn't.
- Separate the two things we ask about: how well the product performs, and what the onboarding experience was like. They are different, and both matter.
- Be concrete. "The sync dropped custom parameters on round-trip" helps a reader far more than "it's bad".
- Disclose any relationship that could colour your view, for example, if you work for the vendor or a competitor.
What is not allowed
We remove, and may decline to publish, reviews that contain:
- Fake or fraudulent content: reviews of products you have not used, reviews submitted in exchange for compensation, or coordinated attempts to inflate or suppress a rating ("review brigading").
- Defamatory or false statements: assertions presented as fact that are untrue or that you cannot reasonably stand behind.
- Naming or targeting individuals: reviews that identify, single out, or make allegations about named employees or other individuals. Critique the product and the company, not a person.
- Personal or confidential data: anyone's personal information, or confidential, proprietary, or contractually protected information (including data covered by an NDA).
- Hateful, harassing, threatening, or obscene content, or unlawful content of any kind.
- Spam, advertising, or promotional content, links intended to manipulate, or off-topic material.
- Conflicts of interest presented as independent: vendors reviewing their own products, or reviewing competitors, without disclosure.
Moderation process
Every submitted review enters a moderation queue before it is published. We apply automated anti-abuse and content checks and human review against these guidelines. We may approve a review, decline it, or ask for clarification, at our discretion. Approved reviews are published as the opinion of the reviewer; they are not statements of fact by the operator and are not our endorsement (see our Terms of Service).
We may remove or edit a published review at any time if it later appears to breach these guidelines, and we may suspend the ability to submit reviews where we detect abuse. We aim to be fair and consistent, but we do not guarantee that any particular review will be published or kept online.
Reporting a review
If you believe a published review breaches these guidelines, for example it is fake, defamatory, names an individual, or discloses confidential information, please report it to reviews@thewbsproject.com with a link and a brief explanation. We will review reports promptly. Concerns about the accuracy of a listing (rather than a review) follow our Listing Accuracy Policy.
Changes to these guidelines
We may update these guidelines from time to time. The current version and its effective date are shown at the top of this page, and the full change history is the public commit log of this repository.