About
aec360 by HSO is a CRM application layer built on Microsoft Dynamics 365 for architecture and engineering firms, used through the familiar Outlook interface and on mobile. It adds 2,000+ AEC-specific enhancements covering contact and relationship intelligence, lead and pursuit management, client strategy and opportunity tracking, employee experience and qualification tracking, and proposal document assembly, and uses a Sync360 tool to harvest data out of a firm's existing business systems into one model.
How teams use it
By audience
- Architecture
- Holds project history, awards and staff qualifications as reusable proposal content rather than scattered across drives.
- Manages client and consultant relationships across studios from inside Outlook.
- Assembles resumes, cut sheets and qualification packages straight from CRM records.
- Civil Engineering
- Tracks pursuits for public-agency and infrastructure work, including teaming and JV records.
- Maintains discipline-specific staff certifications used in prequalification submissions.
- Keeps one client and contact record intact across long public procurement cycles.
- Business Development
- Manages leads, pursuits and go/no-go decisions with relationship intelligence drawn from Outlook activity.
- Tracks client strategy, opportunity stage and referral sources across the pipeline.
- Uses Sync360 to harvest contact and job data out of legacy systems into a single pipeline view.
- Marketing & Communications
- Assembles proposals, SOQs, resumes and cut sheets from centrally held project and staff records.
- Segments marketing lists against client and contact data held in the CRM.
- Reports referral management and pursuit outcomes back to the marketing team.
- Executive Leadership
- Reviews pipeline and win/loss on one Dynamics 365 data model.
- Sees company-wide and practice-group dashboards without exporting to spreadsheets.
- Monitors client concentration and market-sector performance across active pursuits.
By phase
- Concept & Planning
- Tracks leads, clients and contacts before a commission is awarded.
- Runs go/no-go and pursuit-investment decisions on prospective work.
- Builds the proposal and qualification package for the pursuit.
- Pre-Construction
- Manages proposal and opportunity records for design-build and construction-administration pursuits.
- Keeps client relationship history to hand while scoping additional services.
Integrations (1)
| Integrates with | Connection | Details |
|---|---|---|
| PartnerHSO aec360 OpenAsset Integration |
Only partners listed on AECi appear here. If one is missing, suggest a correction.
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