Owning an integration

An integration belongs to the company that offers it: whoever a customer buys it from or gets it from. The public integration page names that company on its "Offered by" line. AEC Integrations recorded most integrations from public sources to start the catalogue. This page is for the company that owns one.

Everything here needs a seat on your company's vendor account (Your seat). None of it affects where anything ranks. One part depends on your plan: claiming, editing, retiring or restoring an integration delivered through a connector, and deciding change requests on one, need the Managed plan (For connector vendors). Everything else here works on Free too.

Open the vendor portal, choose one of your products, and open its Integrations tab. Each row shows the other product, a line saying what is shared, and a status such as "Ready to claim", "No owner yet" or "All up to date". Open a row to reach that integration's own page. Its Overview section has the full ownership detail, in an "Ownership" group:

What Overview says	What it means
Owner: your company, with Claim this integration	Your company is recorded as the owner, and AEC Integrations still maintains it.
Owner: your company (you), with a pencil on every row	You own it and have claimed it.
The page says you retired it, with Restore integration in Settings	You retired it. It is off the public site.
The page says AEC Integrations retired it, with no Restore button	AEC Integrations retired it. It is off the public site, and only AEC Integrations can bring it back.
Owner: another company's name	Another company owns it. You can request a change, but not edit it.
Owner: not set, with Ask to be recorded as the owner	Nobody is recorded as the owner.
Owner: your company, with a note that it runs through a connector	A connector product carries the data. You can claim it on the Managed plan. See For connector vendors.

Open the Owner row on the integration's page and choose Claim this integration. There is no approval step, because your company is already recorded as the owner.

Once you claim it:

• AEC Integrations' catalogue updates stop reaching the integration. That covers its details, its owner, and the data shared under it.
• You can edit its details, and your edits go live.
• The company that makes the other product is told that you claimed it.
• Change requests sent after the claim about its details come to you, on the integration's own page under Change requests. Ones sent before the claim stay with AEC Integrations. On an integration delivered through a connector, new change requests come to you only while your company is on Managed.
• The public page marks it "Vendor maintained".

A claim cannot be undone from the portal. The only way an integration leaves its owner is an AEC Integrations decision on a request about who owns it.

If your company offers an integration but is not recorded as the owner, open the Owner row and choose Ask to be recorded as the owner. If someone else already holds that row, choose Request a correction and pick Owner. AEC Integrations reviews it. If it is accepted, your company is recorded as the owner and the integration is claimed for you in the same step. This works the same way on an integration delivered through a connector.

If the Owner row names your company but you do not offer the integration, choose Not ours?. You can do this only while AEC Integrations still maintains the row and you have not claimed it. On the integration page, pick who does offer it, or "Someone else, or we don't know". On the product page's list, choose "Someone else, or we don't know" and name the vendor in your reason. Always give a reason. AEC Integrations decides. While it reviews, you can withdraw the request. If it agrees, the listing changes at its next catalog update. Until then your company stays recorded as the owner.

Once you have claimed an integration, its page shows a pencil beside every detail you can change: name, description, how you get it, connection name, release stage, pricing, pricing page, listing page, and documentation. Choose the pencil to edit that one field in place, then save. Name and how you get it cannot be left empty. AEC Integrations never overwrites the pricing page you set. On the public integration page, the price links to your pricing page, or reads "See pricing" when no price is listed.

Changes go live on the public integration page as soon as you save. There is no review step. The company that makes the other product is told which fields you changed.

Two things are not edited here:

• The owner. Who owns an integration is AEC Integrations' decision, through a request on the Owner field.
• Connector types. An integration cannot be switched to a connector-delivered type from this page.

An edit does not close any open change request. If you change a field that someone has asked about, the request stays open until it is decided.

The integration's page has an Integration links section with a group for each of your products, headed "Your product". Add where customers get it and the setup guide there, whether or not your company owns the integration. The public page shows them beside the other side's. Use the pencil in your group. A link must start with https://.

Your links are yours. Adding them gives your company no say over the integration's other details, and the other side cannot change them.

If your company stops offering an integration you have claimed, open its Settings section and choose Retire integration. The page asks "Retire it now?" first; only "Yes, retire it" sends.

When you retire an integration:

• It leaves the public site and search, and it stops counting on both products.
• Nothing is deleted. Its shared data and answers are kept.
• The company that makes the other product is told, and can still see it in its portal, marked retired.
• Any open change request on it is closed as withdrawn, and its sender is told.
• Nobody can edit it, add or answer for data, add links, or request a change while it is retired.

Choose Restore integration in Settings to put it back. It returns as it was. Requests closed by the retire stay closed.

AEC Integrations can also retire an integration your company holds, to take a false or abusive listing off the public site. Your company and the company that makes the other product are told. The notice to your company includes the reason AEC Integrations gave, and you find it in Messages. Settings then says "Retired by AEC Integrations", with no Restore button, because only AEC Integrations can restore that retire. Nothing is deleted.

AEC Integrations can change a record your company holds. When it does, you are told in Messages and the notice gives the reason. Other companies' notices do not carry the reason.

• A field on an integration. When AEC Integrations accepts a change request that replaces a value you hold, your company is told which field changed and why. You can still edit that field yourself, unless AEC Integrations has also locked it, as the next item describes.
• A corrected and locked field. AEC Integrations can correct a fact on your company profile, a product or an integration you hold, such as a phone number, a website or an integration's direction, and lock it. You are told the new value and why. The field then shows "Set by AEC Integrations" with the reason, and you cannot change it. A change request on that field is refused too. When AEC Integrations lifts the lock, you are told, and you can edit the field again. Its value stays as AEC Integrations set it until you change it.
• A logo. If AEC Integrations replaces your company's or a product's logo, you are told why.
• A seat. If AEC Integrations removes a seat, the seats that remain are told why. If no seat remains, nobody can be told in the portal.

If you disagree, email support@aecintegrations.com and quote the notice. We can restore a retired integration, set a logo again, grant a seat again, or lift a lock.

If your company offers an integration that is not listed, choose Add an integration at the top of your product's Integrations tab. Pick the other product by name, then fill in the same details you can edit once it exists: name, description, how you get it, connection name, direction, listing page, documentation, pricing, pricing page, and release stage. The form lists any integrations already on record for the two products, so you can check first.

The new integration is owned by your company and claimed from the moment you add it. It goes live without review, its public page says "Added by the vendor", and the company that makes the other product is told. Both products must already be listed. You cannot add one that is delivered through a connector.

If a similar integration was already listed for the same two products, you are told after you add yours. You are not stopped. If it is the same integration, retire the one you added, then claim the existing one if it is yours or request a change on it if a detail is wrong. AEC Integrations' catalogue updates will not add a second copy of an integration you hold.

A company at either end that does not own the integration can ask to change one of its details. Once you have claimed the integration, those requests come to you on that integration's own page, under Change requests, where you Accept or Decline each one. You can also see every open one across your products in Messages, under Field contests: the two never disagree, because they use the same rules. A request about who owns the integration never comes to you. It always goes to AEC Integrations. On an integration delivered through a connector, deciding a request needs Managed. Contests and protests covers both sides, including what happens if you decline one.

• Previous: Attesting an integration.
• Next: Contests and protests.
• How we research and verify listings explains ownership for readers.
• For connector vendors, for integrations delivered through a connector.
• The Listing Accuracy Policy sets out the contest and correction routes.